I opened the Patreon mobile app on my iPhone. I looked at the feed. Suddenly, in the twinkling of an eye, POOF! A bunch of the creators I follow vanished. Gone. Out of this world. Did they suddenly shut down all their accounts? Was there a rapture and I wasn’t notified? No, it was none of those things. Patreon just had a temporary snafu billing my debit card, and because of that, I was unceremoniously placed in fan purgatory with little elucidation of my crimes. This wasn’t a temporary user experience glitch. This was a UX disaster. And yet, buried in their help center, Patreon states this is exactly how they handle such matters. Boo! Creators and fans deserve better.


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